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Key Account Manager

Feedr

At Feedr we share a powerful vision to help people access healthy, fresh and affordable meals every day. We are a data-driven, online marketplace working with London’s top, artisan food producers and are building software to connect great food to employees at work. 

In short, we are building technology which can understand everyone’s food preferences and as a result construct relevant menus - getting them the right food, in the right place.  This is a ‘cloud canteen’ mentality - a scalable, individual way to eating great, quality food daily. 

This role is about being the face of Feedr to our customers. You will embody the brand to our key clients, grow their accounts, and manage complex relationships. 

We are a VC backed start-up (world class investors including those behind Transferwise, Nested, LoveFilm, Shazam & Carwow to name a few). We have grown 300% in the last 12 months with clients including the likes of AirBnB, PWC, DHL, Etsy and more . We are currently a team of 20 people and have recently been named as one of the top 100 UK startups in the 2018 Startups 100 list for the second year running. 

About the Role

Feedr is looking for a passionate, enthusiastic and outgoing person to join our Account Management team. You need to live and breathe food, and know how to share that passion with others and love the challenge of introducing great technology and employee benefits to workplaces. Feedr is reimagining workplace food and bringing the best vendors to employees - we want you to help us launch the perfect lunch programs in every company in London. 

What we offer

This is a chance to work with a dynamic, fast growing team and build great relationships with our customers.  Working at Feedr means you will: 

  • Work with an all-star, dynamic team in a rapidly growing, ambitious startup.
  • Make your mark on the business - as a small team everyone's opinion and drive to succeed counts. You'll never be a small cog in a big machine
  • Work in a forward thinking technology company with a passion for great food - we are redefining workplace food and thinking about personalisation in menus and meals 
  • Get exposure to all aspects of the business - from product discussions to operations
  • Join a great team with a fun work environment and lots of food perks!

Compensation will depend on experience level.  

Role

  • Grow, manage and retain our customer base 
  • Build close relationships with our corporate customers, always looking for ways to surprise and delight them 
  • Inspire and educate Feedr prospects on the value of our platform versus traditional catering channels. Work with them to find the right plan and share the nutrition and wellbeing benefits that come from launching Feedr in a company.
  • Find creative ways to solve our customers' ordering challenges, coming up with delicious food recommendations for them on a regular basis 
  • Be the point of contact for our customers and provide excellent customer service when things are going wrong. 
  • Work closely with operations and customer service team to ensure an excellent all-round customer experience 
  • Use forecasting to project new client activation goals and create triggers to contact them at the right time 
  • Identify product pain points with customers, and share back to product development team  
  • Collaborate with the Marketing team to align on unique outreach, event strategies, sponsorships, and mailers.

Requirements: 

  • Relevant industry experience
  • Proven track record of managing & growing key accounts with annual spend in excess of >£100,000, or equivalent metric
  • Problem solver who thrives in high pressure situations and in a fast paced, collaborative environment.
  • Excellent communication skills - you will be connecting with customers constantly and you need to be well-spoken and meticulous in your email communications
  • Great listening skills and ability to understand complex customer needs.
  • Passion for food, nutrition and wellness is essential
  • Comfortable with technology and sharing product ideas. Previous experience in a startup is a bonus.
  • Experience with HubSpot or other CRM platforms

Or, know someone who would be a perfect fit? Let them know!

Feedr HQ

119 Marylebone Rd
NW1 5PN London Directions

Perks & Benefits

Work with a dynamic, fast growing team and earn significant upside. Working at Feedr means you will:

  • Make Your Mark

    As a small team, everyone’s opinion and drive to succeed counts. You'll be part of an all-star, collaborative team in a rapidly growing, ambitious startup. You’ll never be a small cog in a big machine.

  • Experience The Whole Business

    You will get exposure to all aspects of the business - from product discussions to operations, and everything in-between.

  • Food Perks!

    Weekly team lunches from a different Feedr vendor each time, plus plenty of food samples from all kinds of prospective vendors!

  • Pioneer the Industry

    You'll join a forward-thinking tech company with a passion for well-being, redefining workplace food and personalising menus and meals in a way novel to the UK market.

Workplace & Culture

We are currently based in a vibrant WeWork office in centre of Marylebone. 

Our office is located on the first floor of the building, right next to the stylish kitchen. With relaxing sofas and aesthetic plants this area offers the perfect chance to chat to other companies in the building.


The culture at Feedr is very supportive, friendly, and collaborative, with an ambitious but laid-back atmosphere.

As a team, we have been known to enjoy going out for drinks, team fitness classes, or hosting picnics and other activities. 

Already working at Feedr?

Let’s recruit together and find your next colleague.

email
@teamfeedr.com
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